This smart hybrid PBX is a cost-effective legacy communication system for companies with up to 250 employees, that can be flexibly configured and expanded according to the specific requirements of a business.
The KX-NS500 has advanced features and starts from 6 analogue trunks and 18 extensions, up to 288 extensions with Expansion Units. For added flexibility and productivity, you can also take advantage of its built-in applications, such as a call centre solution, mobile solution and voice mail system to achieve greater working efficiency throughout your business and increased customer satisfaction.
Finally, should you wish to migrate to an IP communications system, the KX-NS500 is once again the ideal solution. Simply by connecting the KX-NS500, you can either migrate or expand your existing legacy system, quickly and easily.
PROFESSIONAL FEATURES TO SUPPORT YOUR OPERATIONS
- Built-in Auto Attendant
As a standard feature, the KX-NS500 can connect customers to the appropriate section or operator according to their query in call routing with voice guidance. It can also prompt the customers to leave a voice message when your operator is away. So you never miss a call and the customer always receives the service they expect.
- Enhanced Voice Mail
The KX-NS500 can be expanded to a voice mail system that can record a maximum of 24 channels and 400 hours. It also sends an email to notify your users when they have new voice messages. The messages can also be received as attachment files and forwarded. Email notifications can also be sent for missed calls when no message was left, enabling your users to quickly contact the customer.
- Auto Recording and Backing-up Conversations
To understand issues or identify possible enhancements to your customer service, you need to have access to previous conversations. The KX-NS500 voice mail function can be used to automatically record customer conversations, saving them to USB memory or an external server via the internet.
- Call Center Solutions
Even if yours is a small or medium-sized business, using a call centre of similar size can increase the efficiency of your operations. The KX-NS500 includes an advanced call routing function that allows you to connect to a call centre without the need for an external CTI server.
- Communication Assistant
Even if yours is a small or medium-sized business, using a call centre of similar size can increase the efficiency of your operations. The KX-NS500 includes an advanced call routing function that allows you to connect to a call centre without the need for an external CTI server.
